Privacy Policy

Mezepotamia – Redfern, NSW

Effective Date: [Insert Date]

At Mezepotamia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website, booking with us, or dining at our restaurant, you agree to the terms of this policy.

1. Information We Collect

We may collect personal information in the following situations:

  • Reservations and bookings: Your name, phone number, email, dietary requirements, special occasion details, and payment information.

  • Website and online forms: Information you provide when making an online booking, signing up for our newsletter, or submitting a contact form.

  • In-person at the restaurant: Details shared when you book a table, join a loyalty program, or participate in events.

  • Payments: Credit/debit card details, processed securely via our payment providers (we do not store full card details).

  • Online activity: Information from cookies, analytics, and tracking tools, such as your IP address, browser type, and website usage.

2. Why We Collect Your Information

We collect and use your information to:

  • Confirm and manage reservations

  • Provide tailored dining experiences (e.g. catering to dietary needs)

  • Communicate with you about your booking, promotions, or events (if you’ve opted in)

  • Improve our website and customer service

  • Process payments securely

  • Comply with legal and regulatory obligations

3. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

  • Digital information is stored securely on password-protected systems.

  • Access is limited to authorised staff only.

  • Payment information is processed using secure third-party payment providers and is not stored by us.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers: Reservation systems, payment processors, website hosting, and email services used to run our business.

  • Legal obligations: If required by law, regulation, or court order.

All third-party providers are expected to handle your information in compliance with privacy laws.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand how our site is used.

  • You can disable cookies through your browser settings, but some website features may not function properly.

6. Your Rights

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or outdated information

  • Opt out of marketing communications at any time

  • Make a complaint if you believe we have mishandled your information

To exercise these rights, please contact us using the details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on our website.

8. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Mezepotamia Restaurant – Redfern
Email: ​info@mezepotamia.com.au
Phone: 0450 757 577
Address: 99 Redfern Street, Redfern

We will respond to your query within a reasonable time.